top of page

STORE POLICY

Customer Care

Customer Care

At Estik, we are committed to providing exceptional customer service to our customers. Our team is here to assist with any questions, concerns or help with placing an order. We understand that fast and efficient service is important, which is why we aim to reply to all DM's on Instagram within 24 hours.

Contact Us:

Shipping Information:

  • All orders are processed within 3-5 business days.

  • Delivery time is estimated at 5-10 days after processing.

FAQ:

  • Q: What is the return policy? A: We accept returns within 30 days of purchase for a full refund or exchange. Items must be in their original condition with all tags attached.

  • Q: How do I track my order? A: Once your order has shipped, you will receive an email with a tracking number and updates on the delivery status.

  • Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and Apple Pay.

  • Q: How do I care for my Estik clothing? A: All Estik clothing should be machine washed in cold water and tumble dried on low heat. Do not bleach. For best results, we recommend laying flat to dry.

We value your business and appreciate the opportunity to serve you. If you have any questions or concerns, please don't hesitate to reach out to our customer care team.

Thank you for choosing Estik!

Privacy & Safety

At Estik, we are committed to protecting the privacy and security of our customers. We understand that the personal information you provide us with is sensitive and we take the necessary steps to ensure that it is kept safe and secure.

Information Collection and Use:

  • We collect information from you when you place an order, subscribe to our newsletter or fill out a form on our website. This information may include your name, address, email, phone number and payment information.

  • This information is used to process and fulfill your order, send updates and offers, and improve our customer service.

  • We do not sell or share your information with third-party companies for their marketing purposes.

Data Security:

  • We use secure server software (SSL) to encrypt all information you input before it is sent to us.

  • We also protect your information off-line by using security measures to prevent unauthorized access to our systems.

  • We comply with all industry standards for protecting the personal information submitted to us, both during transmission and once we receive it.

Cookies:

  • A cookie is a small piece of data stored on your computer or device. We use cookies to track your preferences and improve your shopping experience.

  • You have the option to accept or decline cookies by modifying your browser settings. However, please note that disabling cookies may affect your ability to use some features of our website.

Third-Party Links:

  • Our website may contain links to other sites. We are not responsible for the privacy practices or content of these other sites.

Privacy Policy Changes:

  • We may update our Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website.

If you have any questions or concerns about our Privacy Policy, please contact us at 

estikaustralia@gmail.com

hank you for choosing Estik!

Payment Methods

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

bottom of page